Refund policy

We care about your experience shopping with us and your satisfaction with the products and brands we carry.

If you change your mind about your purchase please let us know via email ASAP

We request that the items should be returned to us, unused, unopened and within the original packaging within 14 days of purchase and we will offer you an exchange, credit  or a full refund.

This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

We recommend that you return items via recorded delivery so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.

Please note due to hygiene reasons we can not refund earrings.

Mistakes happen from time to time! If there is ever a discrepancy between what you ordered and what you received, we will happily be sure that you get what you're looking for. Please email us@sheslostcontrol.co.uk to discuss any discrepancies.