We care about your experience shopping with us and having you as part of our community.  We manage your data through strict privacy guidelines.

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Let's keep this simple.

You are in control of how we contact you.

We respect your privacy and you can unsubscribe from our mailing lists at any time

We do not share any details with third parties.

You have the right to request access to the information we have about you and also request any info we may have to be deleted at any time.

The only information we hold is provided by you. We ask for certain personal info to provide you with the products and services you request. Or simply name and email address for our high vibing newsletters. 

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Cancellation policy
Due to the intimate nature and planning involved in our events and private sessions, we are unable to offer refunds for any cancellations made. If, however, you can't make an event, please let us know with 48 hours notice and we will do our upmost to exchange or reschedule.

Please also aim to arrive 10-15 minutes before the start time of your event or private reading as we can't always accommodate late-comers. We understand that sometimes things happen, so please let us know before 6pm if you'll be late by giving us a call at 02031967690 or emailing us.

If the pink metal gate is closed at Valentine Road, the event has already begun and please don't open it to come in as it will disrupt the session in progress.

Health + safety policy
Please note that our private sessions and events are not to be used in place of financial, medical or legal advice, nor should they be used in place of psychotherapy or counselling. If you are experiencing distress, severe mental or physical health issues, we urge you to seek professional advice via an alternative route. 

We will not allow anyone into a session where we suspect they are under the influence of drugs or alcohol. Our practitioners might refuse service if they feel the session will not be conductive to the customers, or the practitioners own, physical, emotional, mental or overall wellbeing.

Recording policy
Our digital events are designed to be enjoyed as live streams, we therefore do not record our events as standard practice. We can occasionally record some sessions, so do get in touch in advance if you can't make an event and we will see what we can do. Recordings will be kept on file for a week after the event.

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Online Orders

We currently operate a click + collect service between 11am-4pm on weekdays only. Please wear a mask and do not try and come in the store, we will come to you.

All other orders are processed and sent with our couriers on a Tuesday and Thursday only. Please bare that in mind as we do operate on a next day service but your order will only be prepared on these days. Please note our courier service DHL are closed on Easter Monday.


UK Delivery is on a next day service with our partners DHL . Posting days are currently Tuesdays & Thursdays only. Please consider these timings if your order needs to arrive by a certain date. Please do not hesitate to get in touch to request a quote for priority or International shipping. Please note our courier service DHL are closed on Easter Monday.

All international parcels will be sent via DHL or Fedex for full visibility on shipping.

*Rates may vary slightly for larger and heavier items
**Shipping rates may vary with EU/International Delivery options.
***All duties and taxes to be paid for by the customer.

You can track your package using the tracking number in your shipping confirmation email. Please note that we do not guarantee to re-ship products that that has confirmed "Delivered" on the tracking page. If your package was confirmed delivered but you did not receive it into your hands, we recommend that you speak with your family, flatmates and neighbours to see if anyone else brought in the package (this happens more often that you might think!). If the package is still unable to be located, please email us@sheslostcontrol.com for next steps.


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