We care about your experience shopping with us and having you as part of our community. We manage your data through strict privacy guidelines.
Let's keep this simple.
You are in control of how we contact you.
We respect your privacy and you can unsubscribe from our mailing lists at any time
We do not share any details with third parties.
You have the right to request access to the information we have about you and also request any info we may have to be deleted at any time.
The only information we hold is provided by you. We ask for certain personal info to provide you with the products and services you request. Or simply name and email address for our high vibing newsletters.
In-Person Events & Private Sessions
Due to the intimate nature and planning involved in our events and private sessions, we are unable to offer refunds for any cancellations made. If, however, you can't make an event then let us know 48 hours in advance and we will do our upmost to exchange or reschedule.
Please arrive at least 10 minutes before a group event and 5 minutes before a private session. iIf you are late we cannot promise that we can submit you to a session, please respect our practitioners and other customers time.
Please consider this when booking tickets.
If you are unable to attend it is possible for someone to take your place, however this is your responsibility to arrange and we would appreciate advise of any ticket resales or gifts so we can update our guest list.
Digital Events + Recordings
Our digital events are designed to be enjoyed as live streams, we therefore do not record our events as standard practice. The pricing of our events reflects this... generally, they are not available for replay.
However, occasionally we might record some sessions for our own review purposes so do get in touch in advance if you can't make an event and if we are able to send you a recording then of course we will do so.Any recordings we do have will only kept on file for a a week after the event. If you weren't on the original attendee list you will be charged for the recording.
DELIVERIES & COLLECTIONS
We currently operate a click + collect service between 11am-4pm on weekdays only. Please wear a mask and do not try and come in the store, we will come to you.
All other orders are processed and sent with our couriers on a Tuesday and Thursday only. Please bare that in mind as we do operate on a next day service but your order will only be prepared on these days.
UK Delivery is on a next day service with our partners DHL . Posting days are currently Tuesdays & Thursdays only. Please consider these timings if your order needs to arrive by a certain date. Please do not hesitate to get in touch to request a quote for priority or International shipping.
All international parcels will be sent via DHL or Fedex for full visibility on shipping.
*Rates may vary slightly for larger and heavier items
**Shipping rates may vary with EU/International Delivery options.
***All duties and taxes to be paid for by the customer.
You can track your package using the tracking number in your shipping confirmation email. Please note that we do not guarantee to re-ship products that that has confirmed "Delivered" on the tracking page. If your package was confirmed delivered but you did not receive it into your hands, we recommend that you speak with your family, flatmates and neighbours to see if anyone else brought in the package (this happens more often that you might think!). If the package is still unable to be located, please email email@example.com for next steps.
Join our Loyalty Love Club Newsletter
Learn how to earn crystal reward points and stay up to date with our latest news and offers