PRIVACY POLICY

Let's keep this simple.

You are in control of how we contact you.

We respect your privacy and you can unsubscribe from our mailing lists at any time

We do not share any details with third parties.

You have the right to request access to the information we have about you and also request any info we may have to be deleted at any time.

The only information we hold is provided by you. We ask for certain personal info to provide you with the products and services you request. Or simply name and email address for our high vibing newsletters. 

GROUP EVENTS + PRIVATE SESSIONS POLICY

REFUNDS
Due to the intimate nature and planning involved in our events and private sessions, classes and private sessions are non-refundable.


RESCHEDULING
We open reservations for our events and private sessions at least four weeks prior to the session. All event reservations are final, we do not offer refunds or store credit, however you are able to transfer your booking. All we ask is that if you’re not going to be able to make it, you call (+44 2031967690) or email (us@sheslostcontrol.co.uk).

Anything rescheduled less than 24 hours before a session starts is a late cancel, and we won’t be able to reschedule you to a different session. If you’ve emailed us and haven’t heard back, please give us a call as soon as possible as we will not be able reschedule any events past their original appointment date.


CANCELLATIONS
Make sure you book as early as possible—we will be operating a 5 student minimum per class. If we don’t meet the minimum number of participants 3 hours before the start of class, students will be sent a cancellation email, so make sure to add us@sheslostcontrol.co.uk to your safe sender list, ensure that your profile has a contact number saved and keep an eye on your inbox. We try our hardest not to cancel events.

In the event that we cancel a session that you have booked, we will inform you by phone or email and either transfer your booking or process a refund. We can only reimburse event ticket costs and not associated travel expenses.

LATE ARRIVALS
We operate a zero lateness policy which prevents you from taking part in a session if you are not inside the premises or online at the session start time. This policy is in place to be mindful of other participants and so the teacher can lock the door and start the session on time. In line with our cancellation policy, you will not be refunded for session you are unable to attend because you are late.

Please aim to arrive 10-15 minutes before the start time of your event or private reading. We understand that sometimes things happen, so please let us know asap / before 6pm if you'll be late.

We always wait a few minutes to start our group events to accommodate late-comers. If the pink metal gate is closed at Valentine Road, the event has already begun and please don't open it to come in as it will disrupt the session in progress.

Due of the intimate and sensitive nature of many of our events, we have to be quite strict about late arrivals. Thank you for understanding and please try to give yourself ample time to land into the space without stress.


HEALTH + SAFETY
Please note that our private sessions and events are not to be used in place of financial, medical or legal advice, nor should they be used in place of psychotherapy or counseling.

If you're experiencing distress, severe mental or physical health issues, we urge you to seek professional advice via an alternative route. We will not allow anyone into a session where we suspect they are under the influence of drugs or alcohol. Our practitioners might refuse service if they feel the session will not be conductive to the customers, or the practitioners own, physical, emotional, mental or overall wellbeing.


RECORDINGS
Our digital events are designed to be enjoyed as live streams, so we don't record our events as standard practice. We can occasionally record some sessions, so please get in touch ahead of time if you can't make an event and we'll see what we can do. Recordings will be kept on file for 30 days after the event.